This role provides administrative and operational support to the Fundraising & Communications Manager. The incumbent will support donor pipeline management, outreach efforts, event coordination, and database administration, ensuring smooth execution of fundraising activities and enabling follow-through on partnerships.
Key Responsibilities
1. Administrative Support
- Manages and responds to fundraising and donor enquiries
- Provides administrative support for fundraising activities, including documentation, tracking, and reporting
- Maintains and updates donor records in the Donor Management System (DMS)
- Ensures database accuracy and housekeeping, including monitoring and resolving duplicate donor records
- Supports donation processing, acknowledgements and tax receipt documentation
- Liaises with vendors, suppliers, and partners to support programme and event coordination
2. Pipeline Management & Outreach Support
- Assists in researching and identifying prospective corporate and individual donors
- Supports initial outreach efforts (e.g. emails, calls, follow-ups) to potential donors and partners
- Prepares briefs, decks, and materials to support engagement with prospective donors
- Coordinates meetings and ensure timely follow-ups, enabling the Fundraising Manager to advance and close partnerships
- Supports the maintenance and tracking of the donor pipeline, ensuring accurate status updates and follow-ups
3. Event Coordination
- Provides logistical and administrative support for fundraising and engagement events
- Assists in the coordination and execution of the annual iBoccia / Social Inclusion Run and other community engagement activities
- Supports event preparation including vendor coordination, registration management, and post-event follow-up
4. Donor Engagement Support
- Assists with donor stewardship activities, including acknowledgement letters and engagement updates
- Ensures proper documentation and compliance with prevailing regulatory requirements for fundraising activities
5. Other duties
- Provide administrative support for cross-functional projects and initiatives as assigned by the Fundraising & Communications Manager or Executive Director
Job requirements
- 1-2 years of administrative, coordination, or events support experience
- Good written and verbal communication skills
- Strong organisational and coordination abilities
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office applications
- Familiarity with database or CRM systems will be an advantage
- Experience in the social service sector or non-profit environment will be an advantage
- Exposure to fundraising, customer service, or stakeholder engagement is beneficial
- A team player with a proactive and positive attitude
