Job Description:
Functional Analysis:
- Work with clients to understand business processes and gather requirements.
- Translate business needs into functional specifications, user stories, and process flows.
- Support solution design by liaising between business users and technical teams.
- Perform gap analysis and propose enhancements or solutions.
- Create and maintain functional documentation such as BRDs, FRDs, and use cases.
Testing & Quality Assurance:
- Develop and execute test plans, test scenarios, and test cases based on requirements.
- Conduct various types of testing: system, integration, user acceptance testing (UAT), regression.
- Manage defect lifecycle: raise, track, and retest fixes.
- Ensure solutions meet business needs and comply with quality standards.
- Collaborate with users to facilitate UAT and obtain sign-offs.
Project Delivery & Support:
- Assist in deployment and post-go-live support.
- Participate in Agile ceremonies (e.g., sprint planning, stand-ups, retrospectives).
- Provide input for effort estimation and timeline planning.
- Work collaboratively in multi-disciplinary teams across geographies.
Requirements:
Qualifications:
- Bachelor's degree in Information Systems, Business, or a related field.
- Experience in a similar functional or QA role.
- Experience in SDLC, Agile or Waterfall methodologies.
- Proficient in tools such as JIRA, HP ALM, TestRail, or equivalent.
- Domain knowledge in healthcare, finance, or public services is a plus.
Must have skills / Primary skills:
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Stakeholder management and facilitation skills.
- Attention to detail and commitment to quality.
- Ability to work in a fast-paced, team-oriented environment.
