THE ROLE: Frontline Enrolment Officer
The Frontline Enrolment Officer is responsible for providing exceptional frontline support to students and customers, managing enrolment procedures, and handling administrative tasks to ensure efficient operations. This role involves overseeing the collection of fees, verifying contracts, and processing sales of study materials, while addressing enquiries and resolving issues at the counter. The Frontline Enrolment Officer plays a key role in maintaining a high standard of service delivery and supporting the enrolment process for all entities under the organisation.
Key Responsibilities:
- Serve as the first point of contact for students and customers at the frontline counter, providing support and assistance.
- Handle the collection of fees, verification of contracts, and enrolment procedures for all entities, including KHEA Full-Time, Part-Time, and Kaplan Financial programmes.
- Process sales transactions for Schweser products and ACCA/FIA study materials for Kaplan Financial programmes, ensuring accuracy and efficiency.
- Respond to phone enquiries, manage courier-related tasks, and perform other administrative duties as assigned by the line manager.
Qualifications:
Academic & Professional Qualification
- Diploma or A Level qualification
- O level with at least 2 years of customer service experience can be considered.
Work Experience
- Minimum 2 years of customer service / front line experience preferred.
Knowledge and Competencies
- Strong customer service skills, including handling difficult customers and managing complaints effectively.
- Excellent communication skills for telephone and face-to-face interactions.
- In-depth knowledge of Kaplan Financial programmes, student policies, and enrolment processes.
- Proficient in multitasking and maintaining accuracy in administrative tasks.
- Ability to ensure professionalism and a positive customer experience.
- The ability to communicate in Mandarin with Mandarin-speaking students whom may have limited English proficiency would be an added advantage.
Other Information
- Working Hours: Monday to Friday, 11am to 8pm & Saturday, 9am to 3pm (Not all Saturdays, Roster basis with extra allowance)
- Work Arrangements: On-site
- Location: Wilkie Edge
