Front Office Supervisor

An exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International-the world's largest and most prestigious hotel company.

Marriott Hotels:

. Duxton Reserve Singapore, Autograph Collection

. Maxwell Reserve Singapore, Autograph Collection

. The Vagabond Club, a Tribute Portfolio Hotel

. The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

. Yellow Pot, Anouska's (Duxton Reserve)

. Shikar, Cultivate Cafe, Isabel Bar, Officers Mess Polo Bar (Maxwell Reserve)

. The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

. GupShup (The Serangoon House)

Garcha Group Benefits:

. As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

. As an associate of a Marriott hotel, you have access to the Global Learning + Development tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

. Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

. 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

. 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership Bonvoy related enquiries, including adequate management of Preferred, Gold and Platinum members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent