Front Office Supervisor-Ji Hotel Orchard

Job Description /

• Supervise and support the Front Office team to ensure smooth daily operations and excellent guest service.
  

• Handle guest check-in, check-out, room assignments, and billing accurately.
  

• Manage guest feedback and complaints professionally and promptly.
  

• Ensure all staff adhere to hotel policies, grooming standards, and service procedures.
  

• Conduct on-the-job training for Front Desk staff and assist in new staff onboarding.
  

• Coordinate with Housekeeping, Engineering, and other departments for guest requests or issues.
  

• Oversee night audit procedures when assigned for night duty.
  

• Prepare shift reports and ensure accurate handover between shifts.