Front Office Management Trainee

The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands-on exposure to front office operations, guest services, and administrative functions, while developing leadership, communication, and problem-solving skills essential for hotel operations.

Key Responsibilities:

Front Office Operations

• Assist in daily front office operations including guest check-in and check-out procedures

• Handle guest inquiries, requests, and feedback in a professional and courteous manner

• Support the team in managing room allocations, payments, and billing accuracy

• Answer and manage incoming calls, emails, and walk-in inquiries efficiently

• Ensure guest satisfaction by delivering warm, attentive, and personalized service

Guest Experience & Service Excellence

• Proactively anticipate guest needs and resolve issues promptly

• Handle guest complaints with professionalism and escalate matters when required

• Maintain a strong service culture aligned with hotel standards and brand values

Administrative & System Support

• Assist with accurate data entry and updates in Opera PMS and other hotel systems

• Coordinate closely with Housekeeping, Reservations, and other departments to ensure smooth operations

• Support the preparation of daily reports and operational documentation

Learning & Development

• Participate in structured on-the-job training and coaching sessions

• Observe and support Front Office Supervisors and Managers in leadership tasks

• Gain exposure to shift management, service recovery, and operational decision-making

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or related field

• Strong interest in pursuing a career in Front Office or Hotel Operations

• Knowledge of Opera PMS is an advantage

• Excellent verbal and written communication skills

• Proficient in Microsoft Office applications

• A team player with strong interpersonal skills and a service-oriented mindset

• Able to work on a 5-day work week with rotating shifts on weekends and public holidays

• Positive attitude, eager to learn, and adaptable in a fast-paced environment