About the Role
We are seeking a motivated and service-oriented Front Office Intern to join our team. This internship offers hands-on experience in guest services and hotel operations, providing valuable exposure to the daily functions of a front office department in a luxury hospitality environment.
Key Responsibilities
- Assist in welcoming guests and ensuring smooth check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints in a professional and courteous manner.
- Support in managing reservations, room assignments, and guest profiles using the hotel's Property Management System (PMS).
- Coordinate with housekeeping, concierge, and other departments to meet guest needs.
- Maintain accurate guest records, billing, and payment processing.
- Assist in lobby management, guest engagement, and promoting hotel services.
- Uphold the hotel's brand standards in appearance, communication, and service delivery.
Learning Outcomes
By the end of the internship, you will gain practical knowledge and skills in:
- Guest relations and professional communication.
- Hotel front office systems and software.
- Problem-solving in a fast-paced hospitality environment.
- Coordination between hotel departments to deliver seamless guest experiences.
Requirements
- Currently pursuing a Diploma or Degree in Hospitality, Tourism, or related field.
- Strong interpersonal and communication skills.
- A positive attitude, eagerness to learn, and passion for guest service.
- Ability to work in a team-oriented environment and handle multiple tasks.
