Front Office Executive

Job Description & Requirements

York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth and within walking distance to Orchard Road, is an upscale 4-star business hotel offering 407 well-appointed rooms and suites. The Tower Block includes 64 non-smoking rooms, while the Annex Block boasts 343 rooms and suites. The hotel provides various amenities and facilities, including 8 function rooms capable of hosting up to 450 guests for diverse events. Guests can enjoy a variety of dining options at White Rose Caf, featuring Western and Asian cuisine along with Penang specialties from its popular thrice-yearly Penang Hawkers Fare.

Job Summary

Looking for a detail-oriented Reservations Executive to support the Reservations Manager in managing daily reservation operations and optimizing room occupancy and revenue.

Key Responsibilities:

• Handle and manage all room reservations using Opera PMS with accuracy
• Monitor room allotments and respond promptly to reservation
• Support supervision and training of Reservations and Front Office staff
• Coordinate with Sales on group bookings and rooming lists
• Apply Selective Selling and upselling strategies to maximize revenue
• Ensure compliance with hotel policies, credit policy, and SOPs
• Experience in hotel reservations or front office operations
• Strong communication and customer service skills
• Well-organized, detail-oriented, and able to work independently