Job Summary:
We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction.
Primary Responsibilities:
- Deliver a seamless and welcoming check-in and check-out experience for all guests.
- Conduct lobby hosting and in-room registration as required to personalize guest arrival.
- Handle guest enquiries, requests and feedback promptly and professionally.
- Assist with room allocation, special request and ensure guest preferences are honored.
- Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely.
- Monitor room inventory and manage walk-in and overbookings in line with hotel's policies.
- Perform accurate billing and payment transactions in accordance with hotel's procedures.
- Maintain detailed and accurate records in the Property Management System (PMS).
- Support the Front Office leadership team in training and mentoring junior team members.
- Ensure the lobby and front desk areas are clean, organized and reflective of the hotel's brand standards.
- Resolve guest concerns and feedback or escalate issues to ensure prompt resolution and guest satisfaction.
Requirements:
- Diploma in Hospitality Management or related discipline.
- Minimum 2-3 years of Front Office or Guest Services experience, preferably in a luxury hotel setting.
- Proficient in hotel systems such as Opera PMS and Microsoft Office.
- Strong interpersonal and communication skills with a natural guest-first attitude.
- Ability to work well under pressure and handle multiple tasks efficiently.
- Flexibility to work shifts, weekends and public holidays.
