Primary Responsibilities
- To greet all Guests and all visitors in a warm and welcoming manner
- To attend to Guests arrival and departure.
- To attend to Guests arrival by assisting with registration and by explaining the Hotel's facilities and services and by allocating rooms as booked.
- To use Guests names at all times.
- To allocate accommodation to Guests as booked and to ensure it is suitable for them.
- To attend to any Guest enquiries.
- To acknowledge all guests at Reception counter whether busy or free (eye contact & body language).
- Executes all duties related to the Hotel's front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
- Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
- Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
- May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel's effort to offer staffs more holistic training, towards possible promotion
- Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel
- Participate in company's sustainability effort for the environment and being an inclusive employer.
Job Highlights
- We provide equal opportunities to learn and develop skill sets
- We identify and build our talents
- We foster friendly working relationships built on mutual trust
.We regret only shortlisted candidates will be notified.
