Front Office Executive

Roles of Receptionist

- Offers all possible assistance to guests, address guest queries, concerns and complaints promptly.

- Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures

-Handle room reservations, cancellations and modifications accurately. Ensure that all guest information is recorded correctly in the hotel system.

- Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities report any maintenance problems to engineers on duty

- Perform other duties as assigned by the Supervisor or the Management

- Coordinate with all other departments to ensure guest needs are met in a timely manner.

Requirements

- Singaporean/PR preferred

- Able to work on rotating shifts, including weekends and public holidays

- Ability to write and communicate in fluent English

- Ability to use organisation's current computer system

- Pleasant disposition with good interpersonal skills

- Able to work in a fast-paced environment

- Previous experience in a front office role in the hospitality industry