1. Customer Service & Guest Experience

• Greet and seat guests in a warm and professional manner

• Present menu and provide recommendations on food, sake, beer, whisky, and other beverages (if possible)

• Explain promotions and seasonal specials clearly

• Ensure guests feel welcomed, attended to, and comfortable throughout their visit

• Handle customer feedback and complaints professionally

2. Order Taking & Service

• Serve food and beverages promptly and according to service standards

• Monitor tables and anticipate guests needs (refills, additional orders, bill requests)

• Upsell beverages, especially alcoholic drinks and premium items

3. Alcohol Service & Bar Knowledge - Good to have - not compulsory

• Possess basic knowledge of Japanese alcoholic beverages (sake, highballs, beer, whisky, shochu, etc.)

• Recommend suitable drink pairings

• Ensure responsible alcohol service (do not overserve intoxicated guests)

• Check IDs where necessary

4. Bar & Floor Operations

• Assist in basic drink preparation (if required)

• Ensure bar counter and service areas are clean and organised

• Refill bar supplies (ice, garnishes, glassware)

• Clear and reset tables efficiently

• Support team during peak dinner and late-night service

5. Cash Handling & POS

• Handle billing accurately

• Process payments (cash, card, PayNow, etc.)

• Ensure proper cash balancing at end of shift

6. Cleanliness & Hygiene

• Maintain cleanliness of dining area, bar counter, and service stations

• Follow hygiene and sanitation standards

• Ensure glasses and utensils are polished and presentation-ready

7. Teamwork & Professional Conduct

• Communicate effectively with kitchen and bar team

• Maintain professional attitude at all times

• Work efficiently in a fast-paced, high-energy drinking environment

• Be punctual and presentable in proper uniform

Preferred Requirements

• Prior experience in bar / restaurant / izakaya environment

• Comfortable working evening shifts (6pm-late), weekends, and public holidays

• Outgoing personality with good communication skills

• Able to handle high-pressure service periods