Front Desk Receptionist

Company Description

One Personal Training is a leading private personal training facility with locations in London City, Hong Kong, and Singapore. We specialize in body transformations for the general population, focusing on the pillars of training, nutrition, and adherence. Our expert trainers utilize scientifically backed methods to create customized plans that yield small weekly results, leading to remarkable transformations over time.

Role Description

. Scheduling appointments with clients to start new packages.

. Assigning Sales Reps with scheduling consults

. Following up with leads and sign-ups

. Following up with Social Media Leads (Instagram & Facebook)

. Updating systems and files with new client information

. Assisting with Payroll every end of month

. Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about ONE's services.

. Processing Personal Training Packages and Payments

. Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in with clients

. Updating client records with new contact information and payment details

. Maintaining client sessions & records and processing fees as directed by management.

. Collecting payment from clients for personal training services rendered

. Explaining gym policies and procedures to new clients and helping them get acquainted with the facility.

. Maintaining cleanliness / Carrying out regular cleaning and maintenance of the Front Desk area

. Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the Information is delegated to, and resolved by the relevant department.

. Undertake other Duties, of a similar professional nature and commensurate with the role, at the request of Managers

Requirements

• Highly energetic individuals, with cheerful personalities with a strong enthusiasm for fitness.
• Must possess prior experience as a receptionist (or similar) for a minimum of 2 years.
• Customer service oriented
• Able to work retail hours (5.5 Working Days)
• Ability to work well with diverse age groups and people
• Experience in clerical, MS Office, Google Suite, and administrative skills
• Management of office equipment
• Maintaining a clean and enjoyable working environment
• Great communication and interpersonal abilities
• Good organizational, planning, and leadership skills
• Familiarity with office management procedures
• Able to complete administrative tasks with minimal supervision
• Some knowledge and experience in Operations, Human Resources, and Finance are desirable
• Some knowledge and experience using Mindbody Online is desirable