WHO ARE WE
We are a fast-growing boutique hospitality company in Singapore.
We believe attitude counts as much as skill. As a result, we hire motivated people from whom we will expect much, but whom we also coach and develop to perform superbly in a conducive environment that rewards success.
WHAT YOU WILL BE DOING
- Provide friendly and efficient check-in and check-out service at the hotel reception
- Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information.
- Handle and resolve guest complaints and special requests in a professional manner, always ensuring prompt action.
- Willing to take on a proactive role, ensuring that all hotel policies and instructions are followed throughout at the Hotel Reception counters and Lobby.
- Handle walk-in, email, phone enquiries, and internet hotel room reservations
- Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
- Prepare shift reports for submission to accounts.
- Coordinate/liaise with other departments in all areas of operation: housekeeping, room service, maintenance, reservation.
- Maintain and improve the hotel's high standard of service and hospitality by providing relevant information, such as customer feedback.
- Perform any other duties as required and directed by the Manager or Management.
WHAT WE ARE LOOKING FOR
- An individual who is eager to learn and has a passion for customer service.
- An individual who is well-groomed and possesses good communication skills.
- Team player, works independently.
- Ability to work under pressure and under own initiative.
- Commitment to delivering a high level of service excellence.
- Flexibility to respond to a range of different work situations.
- Working Hours - 12 hours per shift and work 4 days and 2 days off.
- Able to work rotating shifts on weekends/ Public Holidays.
