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.Accountabilities,responsibilities and main duties:
.Abilityto deliver professional and high-quality service experience in a customer-facing role
Identifycustomers needs and have them assessed to maintain a continuous high level ofcustomer service delivery and satisfaction
.Takingownership of customers problems and follow through effectively and efficientlyto resolution within the SLAs.
.Keymember of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
.Maintainclose liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience
Interested candidates, please email your resume to [Confidential Information]
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted
Job ID: 150503677
Skills:
Microsoft Excel, Problem Solving, Service Excellence, Customer Acquisition Management, Customer Service, Process Improvement, Administrative Work, Liaison with department heads, Customer Facing Roles, Ability To Learn, Customer Care
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