Fresher IT support/Service Desk

Level 1 IT Support/Service Desk support
Email support
Incident support

Oversea and respond to all email and take care of Incident and Service request.

Years of Experience

0-1 years

Level 1 IT Support / Service Desk Support professional responsible for providing first-level technical assistance to end users through email and ticketing systems. Handle and respond to incoming emails, incidents, and service requests in a timely manner. Troubleshoot basic hardware, software, network, and access-related issues, document resolutions, escalate complex problems to higher support levels when required, and ensure adherence to SLA targets. Maintain accurate records of incidents and service requests while delivering excellent customer service and support. Suitable for candidates with 0-1 year of experience who possess strong communication, problem-solving, and customer service skills.