Freight Officer (Air & Sea Freight)

2-5 years
30000 - 42000 SGD
Job Description


1. To execute air & sea freight shipment customer services which includes:

  • Handling & providing customer service ie. Answering of freight enquiries from customers and overseas agent
  • Perform account management for existing customers
  • Generating quotations to customers
  • Negotiate rates with carriers/liners/agents
  • Handling bookings with shipping lines/airlines & co-loaders
  • Follow up on export/import/cross trade shipments and updating of shipping status
  • Prepare shipping documentation
  • To coordinate air/sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers
  • To monitor shipments and ensure compliance with customers SOP
  • To act as liaison between customers and operations
  • To ensure efficient service level is delivered for all shipments
  • To work closely with Sales team to identify potential business opportunities for new businesses.

2. To execute full scope of AOG 24-7 services:

  • As a core member of AOG 24-7, you are required to remain contactable always on the company assigned mobile. You will attend to emails promptly and standby for urgent collection/delivery after your official working hours.
  • To perform the full scope of customer service and operations roles, these includes: quotes, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts and billings.
  • To ensure the office and warehouse premises are secured at all times.
  • To drive safely and observe all traffic regulation.

3. To carry out any other duties as may be expected in a post of this level.


  • Diploma in Logistics
  • 2 years working experience in Freight Forwarding / Logistics
  • Able to work shifts and on-call
  • Forklift License (preferred)
  • Class 3 driving License (preferred)

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