FREIGHT FORWARDING OFFICER

Key Responsibilities

To be responsible with day-to-day shipping, logistics and documentation.

Liaise with clients, transporters, and operations team to manage sea and air import and export shipments

Responsible to update customers on shipment status and addressing customers enquiries on shipment movement and arrangement

Collect and forward required clearing and shipping documentation timely.

Manage shipping paperwork, documentation including import/export documents, BL, and permit declarations

Monitor and track shipment status until shipment is being release/ delivered to customer in good condition.

Handle inquiries and bookings via phone and email, and provide customer quotations.

Data entry, filing & procedural keeping of shipment schedules, quotes, invoices etc.

Any other ad-hoc duties as assigned.

Requirements

Experience in Marine Shipping/Logistics within the freight forwarding industry is preferred

Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.

Basic understanding of international trade, shipping regulations, and documentation.

Ability to problem-solve and provide timely resolution to customer issues

Well-versed with Microsoft Office applications (Word, Excel, Outlook) and System Software.

Customer oriented with good interpersonal and communication skills.

A team player with good initiative, can do attitude and responsible.

Meticulous and detailed oriented.

Good command of English for both oral and written.