Freight Forwarding Customer Service & Administrative Executive

Key Responsibilities

• Coordinate import and export shipments from start to finish.

• Prepare and process shipping documents, including Bills of Lading, invoices, packing lists, and other freight documentation.

• Liaise with customers, carriers, shipping lines, airlines, transport providers, and overseas agents.

• Monitor shipment schedules and provide timely updates to customers.

• Arrange bookings and coordinate deliveries and collections.

• Ensure compliance with shipping procedures and documentation requirements.

• Resolve shipment issues and support customers with enquiries.

• Maintain accurate shipment records and update internal systems.

• Perform general administrative and other ad hoc duties as assigned.

Requirements

• Experience in freight forwarding, shipping, or logistics is preferred.

• Knowledge of import/export documentation and shipping procedures is an advantage.

• Good communication and interpersonal skills.

• Strong organizational skills with attention to detail.

• Proficient in Microsoft Office and able to learn new systems quickly.

• Able to work independently and as part of a team.

Why Join Us

• Monday to Friday work schedule.

• Friendly and supportive working environment.

• Opportunities to learn and grow within the freight forwarding industry.

• Competitive salary based on experience.