Fraud Operations Lead

Fraud Operations Lead (Digital Bank)

Key Responsibilities:

1. Monitoring and investigation:

Oversee transaction and account activity monitoring using specialized fraud detection platforms.

Review fraud alerts, investigate suspicious activities, and identify fraudulent behaviour based on customer behaviour, transaction patterns, and system signals.

Ensure timely and accurate classification and escalation of high/medium/low-risk fraud cases.

2. Technical proficiency and data analysis:

Lead the fraud monitoring rule configuration and testing (UAT), including review, customization, and post-go-live tuning.

Work with vendors and internal stakeholders to ensure alignment on fraud detection logic, system integration, and performance optimization.

Continuously analyse the performance of fraud detection tools and recommend data-driven enhancements to improve their efficiency and effectiveness.

Leverage data analysis techniques to identify patterns, anomalies, and trends in fraud cases to enhance detection and prevention efforts.

Use data visualization tools to create dashboards and reports that provide actionable insights for fraud operations and decision-making.

Provide expertise in data interpretation to support automation initiatives, focusing on reducing manual intervention in fraud case investigations.

3. Team & Process Management

Define the fraud operation SOPs, train and guide junior fraud ops team members; assign backups and ensure system capability knowledge transfer.

Contribute to resource planning and team development.

4. Collaboration and communication:

Communicate findings effectively and escalate potential fraud cases to the appropriate stakeholders, including Compliance, Risk Management, and Law Enforcement, as necessary.

Collaborate closely with internal teams, such as Customer Service and IT, to address and resolve fraud-related issues promptly.

Liaise with internal teams to manage fraud issues swiftly and thoroughly. Report and escalate complex fraud cases to Compliance or authorities when required.

5. Others

Maintain accurate and detailed records of fraud cases, investigations, actions taken, and outcomes in compliance with regulatory standards.

Provide support during audits, regulatory examinations, and fraud-related inquiries by preparing documentation and responding to inquiries as required.

Qualifications:

• Bachelor's degree in Finance, Business Administration, Criminal Justice, or a related field.
• At least 7-10 years of experience in fraud prevention, detection, and investigation within the banking or financial services industry, with a strong understanding of banking operations.
• In-depth knowledge of fraud typologies, detection techniques, and industry best practices. Familiarity with fraud prevention tools, software, and analytics platforms.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and trends to make informed decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.