Location: Singapore
Company: Opptymizer
Employment Type: Full-Time
About Opptymizer
Opptymizer is a Salesforce and AI consulting firm helping enterprises modernize customer-facing operations across sales, service, commerce, and customer engagement.
Our team combines Salesforce expertise with proprietary AI delivery methodologies to accelerate implementation, reduce development effort, and improve project outcomes. Through the use of latest-generation AI models and internally developed Salesforce-oriented frameworks, Opptymizer improves delivery efficiency and deployment speed for enterprise clients.
Operating across Greater China and Singapore, Opptymizer supports both Chinese companies expanding internationally and global organizations entering Asian markets.
Our clients span retail, e-commerce, hospitality, F&B, telecommunications, consumer brands, and other customer-centric industries.
The Role
We are seeking a Forward-Deployed Salesforce Consultant to work directly with client stakeholders and delivery teams.
This role sits at the intersection of business, technology, Salesforce, and AI transformation.
You will be responsible for understanding how clients sell, serve, market, and engage customers, then translating those requirements into scalable Salesforce and AI-enabled solutions.
You will work across multiple projects and industries, helping organizations improve customer acquisition, customer service, operational efficiency, and customer experience.
What You Will Do
- Lead business discovery workshops with client stakeholders
- Understand client sales, service, marketing, commerce, and operational processes
- Work closely with business users, sales teams, customer service teams, marketing teams, and operational stakeholders
- Translate business requirements into structured documentation, including:
- Product Requirements Documents (PRDs)
- User stories
- Functional specifications
- Process flows
- Solution design inputs
- Participate in Salesforce solution design covering:
- Sales Cloud
- Service Cloud
- Loyalty Cloud
- Collaborate with architects, developers, project managers, and client teams throughout project delivery
- Identify opportunities where AI can improve customer workflows, automation, productivity, and engagement
- Support user acceptance testing, deployment planning, training, and adoption activities
- Act as the voice of the client while balancing business objectives, user experience, technical feasibility, and delivery constraints
- Support projects serving Asia-Pacific, United States, and Canadian markets
Requirements
- 3+ years of experience in Salesforce consulting, CRM consulting, business analysis, solution consulting, or digital transformation projects
- Strong knowledge of:
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Commerce Cloud
- Experience gathering, analysing, and documenting business requirements
- Proven ability to prepare PRDs, user stories, functional specifications, and process documentation
- Strong stakeholder management and communication skills
- Ability to engage both business users and technical teams
- Fluent in English and Mandarin Chinese
- Based in Singapore
Preferred Qualifications
- Experience with Salesforce Loyalty Cloud
- Experience with Salesforce Marketing Cloud and Data Cloud
- Salesforce certifications
- Experience working with North American stakeholders
- Experience supporting retail, e-commerce, hospitality, F&B, telecommunications, or consumer-facing organizations
- Exposure to AI-enabled CRM, customer engagement, automation, or productivity solutions
What We Look For
This is not a pure Salesforce administrator role.
We are looking for someone who can think from the client's perspective, challenge assumptions, and help organizations transform customer operations through practical technology adoption.
The ideal candidate can communicate with business stakeholders, understand operational pain points, structure requirements clearly, and work with technical teams to deliver practical Salesforce and AI-enabled solutions.
Why Join Opptymizer
- Work on enterprise Salesforce and AI transformation initiatives
- Exposure to regional and international clients
- Participate in the development and deployment of AI-enabled CRM solutions
- Work alongside a team combining Salesforce expertise, AI technologies, and cross-border execution capabilities
- Opportunity to contribute to proprietary Salesforce-native AI products and accelerators being developed by Opptymizer
If you enjoy working at the intersection of business, technology, Salesforce, and AI, we would love to hear from you.
