Forward Deployed Customer Success Engineer

Mission:

Akila is building the nervous system for the physical world. Our AI-native Operational Digital Twin platform gives organizations a continuously evolving system of record for their physical operations — combining evidence from people, documents, systems, assets, spatial models and live data so that anyone can ask an operational question and receive an evidence-backed answer that nobody had to prepare in advance. We deploy across large real-estate, industrial and infrastructure portfolios worldwide.

Singapore is our hub for Southeast Asia, and this is an entry point into it. The role is deliberately hybrid: part customer success, part engineering. You will be close enough to the customer to hear the problem in their own words, and close enough to the code to do something about it.

About the Role:

This position is designed for graduates, apprentices or early-career engineers who have completed an internship or equivalent experience and want a first professional role with far more range than a standard graduate software job.

Working alongside senior Sales Managers and Solutions Engineers, you will help deploy our platform at customer sites, support the people who use it every day, and build the integrations, automations and features those customers need — using AI-assisted development tools and with mentoring from our global R&D team. You are not expected to arrive knowing enterprise deployment. You are expected to learn it fast, in the field.

What You'll Do:

Work with customers

• Sit in on customer meetings and site visits across Singapore and the wider region, learning how facilities, operations and IT teams actually work.
• Support the account lead as a day-to-day point of contact, making sure questions and issues do not go unanswered.
• Help gather requirements and turn them into clear, written technical specifications.

Deploy and onboard

• Support the deployment of our SaaS platform and associated hardware installations at customer sites.
• Work with technical teams and project managers on configuration, integration, testing and training.
• Help customers adopt the platform by preparing documentation, training material and hands-on walkthroughs for different stakeholder groups.

Build

• Build prototypes and production features using AI-assisted development tools, under the guidance of senior engineers.
• Develop APIs, integrations, automation workflows and internal tools against the Akila platform.
• Take part in the full product lifecycle — design discussions, sprint planning, code reviews, testing, deployment and customer feedback sessions.
• Contribute to documentation and knowledge sharing, so that what you build for one customer can be reused for the next.

Keep customers healthy

• Help monitor usage and adoption, and flag early signs that a customer is drifting or stuck.
• Support retention and expansion plans by preparing usage analyses and identifying where the platform could be doing more for the customer.
• Feed what you see in the field back into the product roadmap.

What We're Looking For:

Required

• Bachelor's or Master's degree (or apprenticeship programme) in Computer Science, Software Engineering, Computer Engineering, Artificial Intelligence, or Data Science with strong software engineering foundations.
• Around 0–2 years of professional experience, including internships.
• Solid programming skills in at least one modern language such as TypeScript, JavaScript, Python, Go, Java or C#.
• Comfortable using AI-assisted development tools — Claude, Cursor, GitHub Copilot, ChatGPT, Codex or similar.
• Genuine willingness to be customer-facing: you enjoy being in the room, not only behind a screen.
• Strong analytical and problem-solving ability, and the appetite to learn quickly and take ownership.
• Willingness to travel to customer sites within Singapore and occasionally across the region.
• Fluent English.

Preferred

• Exposure to React, React Native, Node.js, Python, cloud platforms or container technologies.
• Exposure to REST APIs, SQL databases or Git.
• Familiarity with AI agents, LLMs, retrieval systems or automation platforms.
• Interest in digital twins, GIS, IoT, BMS, robotics, industrial software or enterprise AI.

What Makes You Successful

You enjoy problems that arrive badly defined. You communicate as easily with a facility manager as with an engineer. You take ownership from discovery through delivery rather than stopping at the handover. You learn new technologies quickly, you are curious about how AI is reshaping both software engineering and physical operations, and you would rather ship something imperfect and improve it than wait for perfect. Above all, you are comfortable not knowing — and fast at fixing that.

Career Development

This role is designed as the first step in a long career, not a rotation. You will be mentored by senior engineers, product leaders and the regional commercial team, and will progressively take ownership of larger customer engagements and more consequential technical work.

From here, people grow into Forward Deployed Engineer, Solutions Architect, Product Engineer, Technical Product Manager, AI Solutions Engineer, Customer Success Manager or Engineering Lead — depending on which half of this hybrid you find you love more.

Why Join Us

You will be part of a team building AI-native enterprise software used by leading organisations across Asia, Europe and the Middle East, deployed across tens of millions of square metres of real assets. From your first weeks you will be on customer sites, in the product, and in the code — with significantly broader experience than either a traditional graduate engineering role or a traditional customer success role would give you.