Food Services Operations Manager

Job Responsibilities

. Overall operational management of all outlets

. Management of sales, food costs, and labor costs

. Store visits and on-site operational checks

. Identifying issues and proposing improvements

. Preparation and support for new store openings

1. People Management

. Managing, coaching, and evaluating store managers at each outlet

. Staff deployment and shift optimization

. Improving staff retention rates

2. Product Quality & Service Management

. Ensuring consistency and no compromise in food preparation standards

. Supervising and coaching on plating quality and service speed

. Food hygiene and safety management and training

. Customer service and greeting standards training

3. Cost, Procurement & Inventory Management

. Control of food costs and waste reduction

. Price and quality negotiations with suppliers

. Setting and adjusting inventory standards

4. New Store Projects

. Planning and development of staff training programs

. Ordering equipment and supplies for new outlets

. Coordination and meetings with the Japan head office and external vendors

Requirements

. We regularly have meetings in Japanese with our head office in Japan.

. A minimum of 5 years experience as a senior/managerial role in a ramen restaurant is required.