FOOD SERVICES CREW LEADER

1. Human Resources Assistance

. Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

. Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

. Orientate and train employees to ensure that each individual has a complete understanding of the company's policies by using the operations training manual.

. Manage an efficient team of service staff by taking an active interest in their welfare and development.

2. Operational Assistance

. Ensure daily opening and closing duties in the outlet are properly executed.

. Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

. Maintain high level of customer service as per QSC standards.

. Ensure overall store image is maintained and the brand is always well represented at all times.

. Monitor opening and closing duties of the outlet.

. Communicate daily and act as liaison between operations staff

and management.

. Ensure that POS system is operational and accurate at all times.

. Provide co-ordination and services for both kitchen and service.

. Report on time, in proper uniform and grooming.

. Provide suggestion or develop new SOP to improve on operation.

. Execute any other duties as requested by immediate superiors.

3. Financial Assistance

. Achieve Business KPIs set by management.

. Monitor food and stocks wastage in the outlet.

. Managing of daily sales transactions and cash float.

. Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to company's cash handling policy and guidelines.

. Verify & process daily and monthly payroll (Timesheet).

4. Administration Assistance

. Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

. Maintain an attractive and an orderly appearance in the outlet.

. Prepare the daily sales report.

. Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

. Motivate, guide and train the staff in upselling the food and beverage items.

. Attend to guest requests and attend to guest complaints as required.

Ensure that all staff are properly informed on the promotions and information.

Skills

. Possess effective management skills.

. Possess capability to lead, motivate and manage subordinates.

. Good command of spoken English.

. PC literate with knowledge in MS Office.

Education

. Min. Diploma in F&B management or any related fields.

Experience

. At least 3 years of experience in management in Food and Service Operations.

Benefits

. Staff Discount

. Medical Benefits

. Meal Benefits

. Career Progression

. Flexi Health Benefits

. Performance Incentive Bonus