- Human Resources Assistance
- Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
- Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
- Orientate and train employees to ensure that each individual has a complete understanding of the company's policies by using the operations training manual.
- Manage an efficient team of service staff by taking an active interest in their welfare and development.
- Operational Assistance
- Ensure daily opening and closing duties in the outlet are properly executed.
- Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
- Maintain high level of customer service as per QSC standards.
- Ensure overall store image is maintained and the brand is always well represented at all times.
- Monitor opening and closing duties of the outlet.
- Communicate daily and act as liaison between operations staff
and management.
- Ensure that POS system is operational and accurate at all times.
- Provide co-ordination and services for both kitchen and service.
- Report on time, in proper uniform and grooming.
- Provide suggestion or develop new SOP to improve on operation.
- Execute any other duties as requested by immediate superiors.
- Financial Assistance
- Achieve Business KPIs set by management.
- Monitor food and stocks wastage in the outlet.
- Managing of daily sales transactions and cash float.
- Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to company's cash handling policy and guidelines.
- Verify & process daily and monthly payroll (Timesheet).
- Administration Assistance
- Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.
- Maintain an attractive and an orderly appearance in the outlet.
- Prepare the daily sales report.
- Monitor proper ordering, receiving, storage procedures are being followed.
- Promotion Assistance
- Motivate, guide and train the staff in upselling the food and beverage items.
- Attend to guest requests and attend to guest complaints as required.
Ensure that all staff are properly informed on the promotions and information.
Skills
- Possess effective management skills.
- Possess capability to lead, motivate and manage subordinates.
- Good command of spoken English.
- PC literate with knowledge in MS Office.
Education
- Min. Diploma in F&B management or any related fields.
Experience
- At least 3 years of experience in management in Food and Service Operations.
Benefits
- Staff Discount
- Medical Benefits
- Meal Benefits
- Career Progression
- Flexi Health Benefits
- Performance Incentive Bonus
