Job Description
OVERVIEW OF ROLE
The Assistant Restaurant Manager supports the Restaurant General Manager in overseeing the daily operations of the restaurant, ensuring exceptional service standards, operational efficiency and a memorable guest experience.
Reporting to the Restaurant General Manager, this role plays a key part in supervising the service team, maintaining quality and consistency, and supporting the overall performance of the restaurant. The Assistant Restaurant Manager leads by example on the floor, ensuring that service delivery reflects the NoMad brand and that guests receive a warm, engaging and seamless dining experience.
Responsibilities
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Assistant Restaurant Manager are summarised below; however the list is not exhaustive.
GENERAL DUTIES
- Support the Restaurant General Manager in managing daily restaurant operations.
- Supervise the service team during service to ensure smooth and efficient operations.
- Maintain a strong presence on the floor to engage with guests and lead service excellence.
- Ensure all guests receive attentive, personalised and professional service.
- Handle guest feedback, concerns and service recovery promptly and effectively.
- Ensure adherence to service standards, procedures and brand expectations.
- Undertake any other duties or tasks deemed reasonable by the Restaurant General Manager.
Guest Experience & Operations
- Deliver a high level of hospitality that reflects the NoMad identity and service philosophy.
- Monitor guest satisfaction and implement improvements where required.
- Support VIP service , special occasions and personalised guest experiences.
- Ensure seamless coordination between service, kitchen and bar teams.
- Oversee table management, reservations flow and service pacing.
LEADERSHIP AND MANAGEMENT
- Supervise, train and develop restaurant team members.
- Provide on-the-job coaching to ensure service consistency and product knowledge.
- Assist in staff scheduling, shift planning and manpower allocation.
- Foster a positive, professional and collaborative working environment.
- Support recruitment, onboarding and performance management of team members.
FINANCIAL PERFORMANCE & OPERATIONS
- Support revenue generation through upselling and guest engagement.
- Assist in monitoring labour costs and operational efficiency.
- Ensure proper handling of billing, cash control and POS procedures.
- Support cost control initiatives, including minimising wastage and improving productivity.
- Assist in achieving financial targets set for the restaurant.
COMPLIANCE & SAFETY
- Ensure compliance with hygiene, food safety and sanitation standards.
- Support adherence to local regulations and licensing requirements.
- Maintain cleanliness and organisation of the restaurant.
- Ensure all equipment and service areas are properly maintained.
Expectations
The Assistant Restaurant Manager is expected to:
- Always maintain a consistently professional demeanor.
- Represent NoMad positively in all interactions with guests and colleagues.
- Always adhere to company policies and procedures, including service and compliance standards.
- Demonstrate strong leadership, accountability and attention to detail.
- Foster clear communication within the team and across departments.
- Exhibit strong guest engagement and service recovery skills.
- Champion company values and foster a collaborative and service-driven culture.
Qualifications
QUALIFICATIONS
- Diploma or Degree in Hospitality Management or a related field.
- Minimum 4–6 years of experience in restaurant operations, with at least 1–2 years in a supervisory role.
- Strong knowledge of service standards, restaurant operations and guest engagement.
- Experience in upscale or lifestyle dining environments is preferred.
- Strong leadership, communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong problem-solving and decision-making capabilities.
- Passion for hospitality and guest experience.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
