1. Operations Management
- Oversee the daily operations of all F&B outlets (restaurant, caf, bar, banquet, or catering services).
- Ensure smooth coordination between kitchen, service, and procurement departments.
- Monitor cleanliness, hygiene, and safety standards as per SFA (Singapore Food Agency) regulations.
- Manage inventory, stock levels, and ordering to minimize wastage and ensure cost efficiency.
- Handle equipment maintenance and ensure compliance with NEA and workplace safety guidelines.
2. Financial & Cost Control
- Prepare and manage F&B budgets, including revenue forecasts and cost analysis.
- Control food and beverage costs, monitor P&L (profit and loss) reports.
- Implement strategies to improve sales, profitability, and operational efficiency.
- Negotiate with suppliers for best pricing and quality.
3. Customer Service & Quality
- Ensure high-quality service standards and customer satisfaction.
- Handle guest complaints professionally and resolve issues promptly.
- Conduct regular service audits and customer feedback evaluations.
- Maintain consistency in food presentation and taste through coordination with chefs and kitchen teams.
4. Staff Management
- Recruit, train, and supervise F&B service and kitchen staff.
- Create work schedules and manage staff performance.
- Conduct daily briefings and motivate teams to achieve sales and service goals.
- Ensure staff adhere to grooming and service standards as per company SOPs.
5. Marketing & Sales Support
- Plan promotions, events, and seasonal menus to attract customers.
- Coordinate with marketing teams for social media and advertising campaigns.
- Manage loyalty programs, corporate tie-ups, and group bookings.
6. Administration & Reporting
- Prepare monthly performance reports for management review.
- Maintain supplier and vendor contracts.
- Oversee POS (Point of Sale) systems and ensure accurate billing.
Key Skills Required
- Strong leadership and communication skills
- Good understanding of Singapore's F&B laws and licensing
- Financial acumen and budgeting ability
- Customer-oriented mindset
- Team management and training experience
- Multitasking and problem-solving ability
Ayyakannu Buvaneswaran, EA: R1217664, MOM EA: 12C5314, Ministry of Recruiters Pte Ltd
