Ensure seamless service levels, including hiring and training crew.
Rostering.
Reservations management.
Ensure restaurants have the correct vibe at all times ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
Ensure Marriott L&D and Lobster Inc training is assigned and completed constantly (learning never stops).
Create, update and maintain all SOPs.
Personally and frequently verify that the guests receiving the best possible service respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.
Prepare and confirm all meeting/group proposals and contracts.
Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events) communication with culinary team rosters across hotels, etc.
Assist in maintaining strong team performance by regularly reviewing KPI's and goals against performance and realigning strategies according to results perform performance reviews per schedule.
Entertaining guests in a consistent, professional and positive attitude. . Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
Maintain and renew all needed licenses.
Plan, control and ensure execution of all maintenance work, including logging in GXP and recording methodology.
Monitor the quality and quantity of all food and beverage items served inventory management and reporting routinely.
BUSINESS DEVELOPMENT
Ensure that restaurants/bars are financially successful as independent profit centres - by driving and soliciting business opportunities.
Fully responsible and accountable for the restaurant revenue and profitability, to ensure that the operational budget is adhered to and that all costs are controlled and expenditures pre-approved.
Continuously seek ways to maximise revenue and profit through sales calls, networking events, partnerships and cooperation.
Coordinate with Business Development - F&B Team any event enquiries, and perform all the necessary follow-up to ensure all events are carried out successfully Maintain an active trace/follow-up system on all personal sales calls.
Coordinate efficiently all event sales-related responses with Business Development - F&B Team with the aim of closing the deal.
Create and update all restaurant online/offline information alongside Sales & Marketing Team, and distribute necessary information and write-ups internally and externally.
Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.
Develop and refine a comprehensive mailing list/database for clients in conjunction with room-side mailchimp database, and maintain a regular communication to this database on the F&B offers of the hotels to encourage new and repeat business.
Maintain/monitor all online booking platforms, including but not limtied to Chope, HGW.
Proactively remain relevant in media by providing new events/articles/photos to various publication
Any other duties / tasks as requested by management.
