FO Application Support, AVP

Join a prominent sell-side financial institution recognized for its innovative approach in global markets. They leverage cutting-edge technology to deliver exceptional trading solutions across multiple sectors, making a significant impact in the financial landscape. We are currently seeking a talented and experienced Electronic Trading Application Support professional to join their dynamic Singapore team.

Please note: Experience with FlexTrade, Bloomberg TSOX/Tradebook, Broadridge (Ullink/Itiviti), Fidessa (ION), Trading Technologies (TT), Liquidnet, Charles River Development (FIS), Portware (FactSet), Symphony, MarketAxess, Tradeweb or similar trading platforms is highly preferred for this role.

Job Purpose:

In this role, you will be responsible for providing expert-level support for a sophisticated electronic trading environment. The ideal candidate will have deep functional and technical expertise in front-office trading systems, possess excellent problem-solving skills, and be able to thrive in a dynamic, fast-paced environment.

Key Requirements:

MUST have a minimum of 3 years of experience in Front Office (FO) electronic trading application support.

MUST currently hold an AVP or equivalent title and level of experience.

Highly preferred: Hands-on experience with one or more of the following third-party vendor systems:

o FlexTrade

o Bloomberg TSOX & Tradebook

o Broadridge (Ullink/Itiviti)

o Fidessa (ION)

o Trading Technologies (TT)

o Liquidnet

o Charles River Development (FIS)

o Portware (FactSet)

o Symphony

o MarketAxess (for fixed income)

o Tradeweb (for rates & credit)

Business fluency in Mandarin is highly preferred to collaborate effectively with regional users and head office teams.

Please note: This role does not offer Singapore Employment Pass sponsorship.

Key Responsibilities:

Platform & Venue Configuration: Manage and maintain configuration across all supported venues and systems, ensuring optimal performance and compliance.

Application Support: Provide expert-level L1/L2 support for the eMarkets platform, responding quickly to issues and service requests in line with governance standards.

Business Engagement: Act as a primary liaison between IT and Front Office teams, translating business needs into technical actions and solutions.

Operational Resilience: Ensure system robustness and contribute to business continuity and disaster recovery planning.

Project Participation: Participate in IT and business projects involving application support, implementation, and functional/user acceptance testing (FAT/UAT).

Knowledge Management: Create, maintain, and update support documentation and contribute to a centralized knowledge base.

On-Call Support: Participate in an on-call rotation to support critical production issues outside of standard business hours.

Experience & Educational Requirements:

University degree in Computer Science or a relevant IT field.

Minimum of 5 years of prior industry experience within the banking/financial services sector, with at least 3 years dedicated to Front Office trading support.

Proven experience working with international cross-functional teams.

Strong track record in managing key incidents and conducting root cause analysis.

Excellent command of both written and spoken English.

Knowledge, Technical Skills & Expertise:

Strong understanding of the technology life cycle (SDLC), technology operations, and business continuity.

In-depth business knowledge of Front Office eTrading and Operations.

Proficiency in SQL, UNIX/Linux, and scripting languages (e.g., Python, Shell).

Strong problem-solving and communication skills, with the ability to work effectively under pressure in a trading environment.

Personal Attributes:

Resilient with a high level of integrity.

Team player who is approachable and able to share knowledge effectively.

Ability to function effectively in a matrix structure, managing multiple initiatives and priorities.

Proactive, detail-oriented, and able to question conventional approaches to deliver innovative solutions.