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[FMCG Setting, Order Processing Experienced] 1 Year Contract Call Centre Assistant (Completion Bonus) UP$2.4K x 10 #HJCT

Recruit Express Pte Ltd

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0-2 Years
2,200 - 2,400 monthly SGD
10 days ago
41 Viewed
0 Applied

Job Description

Requirement:

- Have Call Centre Experience or Sale Order Processing Experience

Summary :

. Handle sales orders, customer and client enquiries/complaints.

. Provide high service levels to the respective customers and clients.

General Responsibilities

. Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

. Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

. Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

. Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

. Provide feedback to supervisor on improvement areas based on customer/client issues

. Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

. Maintain up-to-date information on processes, products, price lists, etc.

. Liaise with respective operations team for issues, follow-up and actions

. Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at NOW!
Interested candidates, please submit your resume to

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

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Home Jobs in Singapore [FMCG Setting, Order Processing Experienced] 1 Year Contract Call Centre Assistant (Completion Bonus) UP$2.4K x 10 #HJCT
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