Company Overview
Nanachome Singapore is the first international branch of Japan's premium charcoal-grilled yakitori restaurant, awarded One Michelin Star and Tabelog Bronze. We offer a supportive team environment and authentic Japanese hospitality in Southeast Asia.
Job Summary
Nanachome seeks an experienced Floor Supervisor to lead the front-of-house team, ensuring exceptional Japanese hospitality and smooth restaurant operations.
Responsibilities
- Supervise daily floor operations to maintain efficient and seamless service delivery
- Lead, motivate, and coach the service team to achieve high performance and guest satisfaction
- Greet and engage guests to provide outstanding customer service and enhance their dining experience
- Manage guest feedback by addressing and resolving issues promptly and professionally
- Coordinate with kitchen staff to ensure timely and accurate food and beverage service
- Monitor and enforce cleanliness, hygiene, and food safety standards throughout the restaurant
- Assist with opening and closing procedures, including reservations management and cashiering tasks
- Train new team members on company SOPs to uphold service quality and operational consistency
