FLOOR SUPERVISOR

Supervise the daily floor operations of the restaurant

Ensure smooth coordination between FOH and BOH teams

Lead and guide service staff during operations

Ensure excellent customer service and guest satisfaction

Handle guest enquiries and resolve feedback professionally

Assist in staff scheduling and manpower coordination

Monitor cleanliness, hygiene, and overall restaurant presentation

Ensure compliance with company SOPs and food safety standards

Assist in opening and closing duties of the restaurant

Support management in achieving operational and sales targets

Train and mentor junior service staff