Greeting passengers upon their arrival and ensuring a smooth departure process.
Offering check-in services at conventional counters and managing various flight and customer requests
Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops
Gate handling duties including verification of passenger itinerary and identity, communicating with airline crew and coordinating departure activities with various departments
Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)
Assisting passengers who require special assistance
Assisting to create operational logs and documentation as required, such as gate reports and counter reports
Act as an interface between passengers and airline customers
Maintain professional decorum, grooming and communication at all times
Customer-centricity in handling of passengers with empathy, professionalism and service excellence
Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities
Maintain full awareness of assigned flight schedules and statuses, and gate change
Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs)
Any other Ad-hoc duties assigned by your supervisor
Key Requirements
Able to work weekends and public holidays would be advantageous
Customer Oriented and a good team player
Comfortable with using computer
Able to converse and write in English and Chinese confidently
Able to commit 0830hrs - 1730hrs, Monday to Friday, for 2 weeks (training)
Able to commit at least 1 weekend per week
Able to commit at least 3 days per week (including the 1 weekend)
Shifts are as below (might change due to operational neeeds)
