Job Description
About Us
GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check-in and boarding, baggage services and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhancing service level, with a strong emphasis on maintaining high safety standards.
Why Join Us
As a Passenger Services Associate, you play a vital role in creating a pleasant experience for passengers departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.
Key Responsibilities
- Greeting passengers upon their arrival and ensuring a smooth departure process.
- Offering check-in services at conventional counters and managing various flight and customer requests
- Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops
- Gate handling duties including verification of passenger itinerary and identity, communicating with airline crew and coordinating departure activities with various departments
- Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)
- Assisting passengers who require special assistance
- Assisting to create operational logs and documentation as required, such as gate reports and counter reports
- Act as an interface between passengers and airline customers
- Maintain professional decorum, grooming and communication at all times
- Customer-centricity in handling of passengers with empathy, professionalism and service excellence
- Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities
- Maintain full awareness of assigned flight schedules and statuses, and gate change
- Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs)
- Any other Ad-hoc duties assigned by your supervisor
Key Requirements
- Able to work weekends and public holidays would be advantageous
- Customer Oriented and a good team player
- Comfortable with using computer
- Able to converse and write in English and Chinese confidently
- Able to commit 0830hrs - 1730hrs, Monday to Friday, from 12th - 30th Jan 2026 (training)
- able to commit 0300hrs - 0800hrs from 6th FFeb - 8th Mar 2026 (at least 3 days a week)
