Our Client:
A multi-billion dollar conglomerate with strong global footprint within the health & wellness space with a mission to expand their supplement portfolio into the APAC region with Singapore serving as the regional hub. They have invested heavily in a central office space, a prime location for the flagship store and are now looking for a driven Store Manager to pioneer their Flagship store in Marina Bay Sands.
The role:
We are seeking an experienced and commercially driven Store Manager to lead the daily operations of a flagship retail store within the health, wellness, and nutrition space. This role is responsible for driving sales performance, delivering exceptional customer experiences, and building a high-performing store team.
Key Responsibilities:
Store Operations & Performance
- Own full store P&L, driving revenue growth, conversion, ATV, and overall profitability
- Ensure smooth day-to-day store operations, including inventory management, visual merchandising, and compliance with SOPs
- Analyse sales performance and customer data to implement effective commercial and operational strategies
People Leadership & Development
- Lead, coach, and develop a high-performing retail team to consistently deliver service excellence
- Conduct regular training, performance reviews, and succession planning
- Foster a strong, customer-centric and performance-driven store culture
Customer Experience
- Deliver a premium, consultative in-store experience aligned with brand values
- Handle escalated customer feedback and ensure high standards of service recovery
- Act as a brand ambassador, building trust and long-term customer loyalty
Stakeholder & Training Collaboration
- Liaise closely with North Asia stakeholders on store performance, execution, and brand standards
- Participate in and support product knowledge and training sessions conducted in Mandarin
- Ensure accurate communication and execution of product launches, campaigns, and training materials at store level
Requirements:
- Strong retail management experience, preferably in premium, specialty, or lifestyle retail
- Prior experience in supplements, nutrition, health, wellness, or related categories is a strong plus
- Effectively bilingual in Mandarin and English (spoken and written) Required due to close collaboration with North Asia stakeholders
- Product trainings and materials are conducted primarily in Mandarin
- Strong leadership skills with proven ability to manage, motivate, and develop teams
- Solid commercial acumen with experience managing sales targets, KPIs, and store performance
If you are interested in the role, please apply with your updated resume. If the role does not match your profile, feel free to refer the role to your professional peers or friends. We appreciate all candidates who take the time and effort to apply and will endeavour to get back to shortlisted talents within 72 hours.
Arvin Singh
Regional Principal Consultant, FMCG & Healthcare
Registration No: R1763788
