Job Description
- Conduct debt collection from debtors via phone calls.
- Negotiating with debtors to provide best payment option to clear outstanding amount.
- Initiate necessarily follow up action for collection, in accordance with defined processes.
- Perform administrative duties, including payment monitoring and file management.
- Maintaining a high level of customer service while ensuring all collection actions comply with company policies and procedures.
- Handle complaints and understand customer concerns in order to provide appropriate solutions.
- Carry out any other ad-hoc duties as assigned.
Required Knowledge & Experience
- Possess strong written, communication and negotiation skills.
- Able to communicate in English. Other local language will be a plus.
- Able to make good judgement in reviewing assigned accounts.
- Computer literate and able to adapt to company software and applications.
- Work independently and as a team player.
- Customer centric.
.Important Note:
As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.
Benefits
- Annual Leaves (capped to 18-days to 20-days)
- Compassionate Leaves (capped to 3-days)
- Marriage Leave (3-days)
- Birthday Leave (1-day)
- Examination Leave (2-days)
- Off-In-Lieu to credit if Public Holiday falls on a Saturday.
- Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
- Covered with panel clinic with MHC (GP in SG and Johor, Teleconsultation in SG only, TCM and Dental in SG only)
- Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
- Salary increments after successful confirmation based on individual's performance.
- 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
- Performance bonus.
- Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.
- Non-Monetary Incentive for top performers on quarterly basis.
5-days work
Monday to Thursday: 09:00am to 07:00pm
Friday: 09:00am to 06:00pm
Nearest MRT: Macpherson (walking distance within 5 minutes)
