Manage customer accounts related to invoicing, credit, collections, and accounts receivable activities.
Review and approve new credit applications and credit limit requests in accordance with internal policies and procedures.
Monitor and follow up on collection activities, outstanding payments, and remittance details.
Investigate, manage, and resolve billing disputes with internal and external stakeholders.
Review cash application activities and write-offs to ensure accuracy and compliance with customer instructions.
Respond to customer queries and perform operational activities in line with established processes and procedures.
Validate and process credit rebills, credit memos, and dispute requests.
Download invoices and prepare statements of account as requested by stakeholders and customers.
Follow established collection procedures, processes, and schedules to support timely payment recovery.
Collaborate with internal and external stakeholders to achieve collection targets and service levels.
Monitor and ensure the accuracy of cash application processes and related financial transactions.
Review and assess customer creditworthiness, financial risk, and credit exposure.
Ensure compliance with internal policies, controls, and governance requirements.
Requirements:
At least 3 years of experience in accounts receivable, credit, and collections functions.
Demonstrated experience improving, redesigning, or automating finance processes and workflows.
Experience using AI-enabled productivity and automation tools is preferred.
Strong financial analysis and financial statement interpretation skills.
Strong attention to detail, analytical thinking, and problem-solving abilities.
Excellent stakeholder management and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Bachelor's degree or equivalent tertiary qualification.
Proficiency in Japanese language, and understanding of Japanese business culture required as this role involves working with Japanese clients and stakeholders.
