Drive high quality commercial and financial performance of the contract by understanding contract commitments and encouraging better buying practices.
Identify and support implementation of cost savings opportunities to ensure client and CBRE financial savings targets are maximised.
Continually improve systems, processes, and operations, bringing efficiency benefits to customer and CBRE.
Support Contract Manager in internal and client reporting, such as internal contract review (AIQ) and customer monthly management report (MMR).
Procurement
Source and onboard vendors, and obtain quotations based on contract specifications and service requirements.
Encourage use of preferred suppliers and better buying best practices.
Support operations team in assessing supplier performance and update feedback in mySupplier.
Finance
Raise purchase orders (PO), perform good receipting (GR) for services delivered, and liaise with vendors and shared service centre on vendor invoices and their payments.
Keep track of vendor costs against budget and client funding.
Raise client billings by calculating pricing and margin, issuing and submitting client billings to client.
Liaise with client on accounts receivable (AR) and escalate to Contract Manager and Lead Contract Support to resolve any collection issue.
Support Finance Manager in contract finance month-end close by determining revenue and cost accruals.
Review Power BI dashboards and finance packs to monitor P&L, unbilled revenue (UBR), AR, work-in-progress (WIP), open POs and aged accruals.
Assist in ad-hoc contract financial reporting requirements.
Ensure the accuracy and integrity of operations of financial systems, processes, and accounting records.
People
Monitor operations team attendance tracker and leave planner, supporting Contract Manager in minimising labour backfill requirement.
Monitor, consolidate and submit monthly overtime for operations team.
Keep track of training records and coordinate training for operations team.
Support onboarding and induction of new joiner and reinforce company culture and best practices among operations team.
Work with Lead Contract Support to ensure labour allocations are up to date for accurate internal and client reporting.
Quality
Provide helpdesk support, including logging, distributing, and closing reactive requests in the computer-aided facility management (CAFM) system.
Manage the CAFM system as super user, supporting management of PPM and reactive records and their reporting.
Coordinate vendor files to ensure compliance with statutory quality, health, safety, and environment (QHSE) requirements.
Log hazards and customer feedback in the QHSE management portal.
Maintain eLogbooks to ensure compliance.
Ensure company policies and standard operating procedures are consistently followed across the contract.
Requirements
Minimum A-Levels or a Bachelor's degree in Business Administration or a related discipline.
Strong computer literacy with proficiency in Microsoft Office and knowledge of systems such as Coupa/myBuy, PeopleSoft, iScala, Power BI will be an advantage.
Able to manage both internal and external stakeholders in a matrix organisation through effective communication and relationship building.
Strong client focus with a passion for delivering excellent customer service.
Demonstrate interest in learning and understanding the facilities management business and operations.
Results-oriented with strong attention to detail and accuracy.
Excellent time management and organisational skills, with the ability to manage multiple priorities and voluminous information.
Maintain a professional, confidential, and discreet approach at all times.
