FIELD TECHNICAL SPECIALIST

Provisioning and Deployment: Set up and manage cloud infrastructure, including servers, databases, and networking components.

Monitoring and Optimization: Continuously monitor system performance, manage resource allocation and optimize costs.

Maintenance: Regularly update and maintain cloud infrastructure to ensure smooth operation.

Access Control: Implement and manage access control policies, ensuring secure and appropriate access.

Compliance: Ensure adherence to industry standards and regulations, including data protection and privacy laws.

Security Audits: Conduct regular security audits to identify and mitigate vulnerabilities.

Automation: Develop and maintain automation scripts for deployment, monitoring, scaling, and other routine tasks.

Infrastructure as Code (IaC): Utilize tools like Terraform, Ansible, or CloudFormation to manage infrastructure via code, enabling consistent and reproducible deployments.

Troubleshooting: Diagnose and resolve technical issues in the cloud environment efficiently.

Incident Response: Participate in on-call rotations and quickly respond to incidents to minimize downtime and impact.

Scaling: Implement and manage auto-scaling policies to handle varying workloads.

Performance Tuning: Optimize system performance based on workload and business requirements.

Capacity Planning: Forecast and manage resource requirements to meet future demands.

Client Support: Provide technical support to clients, addressing their issues, concerns, and requests related to cloud infrastructure.

Customer Onboarding: Assist clients in onboarding processes, ensuring smooth transitions to cloud environments.

Consultation: Our expert advice and guidance to clients on best practices, architecture, and optimization strategies.

Cross-functional Collaboration: Work closely with development, security, sales, and other teams to ensure seamless integration and operation.

Documentation: Maintain comprehensive documentation of cloud infrastructure, configurations, and operational procedures.

Upgrades and Patching: Keep systems updated with the latest software patches and updates to maintain security and efficiency.

Innovation: Explore new cloud technologies and services to enhance existing infrastructure and other innovative solutions to clients.

Feedback Loop: Actively gather feedback from clients and internal teams to continuously improve services and infrastructure.

Language: Able to handle clients speaking various languages, including Hindi, Tamil, and preferably Arabic.

EA License no: 96C4864

Reg No: R23115903 Kong Yin Ching