Field Technical Engineer

Key Responsibilities

• Monitor system performance and ensure all operational parameters remain within defined thresholds.
• Identify, troubleshoot, and escalate system abnormalities to the appropriate support teams.
• Handle inbound and outbound calls while providing timely support and issue resolution.
• Follow established communication procedures and support workflows.
• Investigate customer issues, provide solutions, and coordinate with relevant stakeholders when required.
• Maintain accurate records of incidents, customer interactions, and operational activities.
• Collect, analyze, and report on system performance metrics and support KPIs.
• Review system and application logs to identify trends, issues, and performance concerns.
• Prepare operational reports, documentation, and administrative records.
• Support investigation and root-cause analysis activities as assigned.

Requirements

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1-2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels