Field Services Engineer

The Service Provider shall provide a cabin seat expertise service that shall include, but not limited to, the below described activities:

1 CABIN SURVEY

- Conduct cabin survey to identify operational defects related to the Aircraft Seats.

- Support meet & greet.

- Analyze the spare parts listed in the aircraft logbooks and linked to the Aircraft Seats, this list shall be part of the daily activity report.

- Implement an Action Item Log to follow-up in-service technical issues linked to the Aircraft Seats.

- Take any action to prevent seat lockout (day to day activity).

2 TECHNICAL ASSISTANCE

- Assist Customer with detailed troubleshooting of the seats.

- Guide and oversee the workshops with repair and refurbishment procedures.

- Support working party by advising the Customer's Technicians or any third party appointed by Customer.

- Meet with any Customer department involved in seats maintenance (including but not limited to line maintenance, engineering, purchasing, repair) in order to identify and follow-up any open issues.

- Offer recommendation for seat routine maintenance, refurbishment and overhaul work packages.

3 TRAINING

- Organize cabin crew training courses.

- Deliver On-Job Trainings (OJT) to Customer's technicians. These trainings shall focus on troubleshooting instructions, equipment maintainability recommendations, line & workshop maintenance, answering to any question Customer technicians shall have.

4 TECHNICAL EVENTS MONITORING

- Fill and submit an Equipment Event Follow-up Form for each operational defect related to the Aircraft Seats.

- Follow-up Reliability of Customer products in service, including providing feedback reports.

- Provide regular activity reports to the defined stakeholders.

- Collect feedback from Customer on delivered Support such as, but not limited to, Seat reliability, Support performance delivery, etc.

5 SERVICE ASSISTANCE

- Monitor and analyze spare parts consumed by Customer from the consignment stock. This activity includes physical inventory once a month with delivery of inventory report.

6 COMMERCIAL ASSISTANCE

- Contribute to Customer satisfaction

- Promote Customer Support Services, Spares and Repairs capabilities to Customer

Requirements:

Experience in Aviation Seats.

Proficiency in English and desirable Mandarin and Cantonese

Computer skills

Good communication skills.

Customer and problem solving oriented.

Qualifications

Aeronautical or Aerospace Engineering or similar