About CATL
CATL invites you to continue our legend of green energy!
CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for nine consecutive years and global energy storage battery shipment has also ranked No.1 for five consecutive years.
Responsibilit
- iesOn-site Execution: Perform on-site diagnostics, repairs, and preventative maintenance for battery energy storage systems (BESS), ensuring optimal system performance and safe
- ty.Task Management: Execute service activities and assignments in strict accordance with directives from headquarters and established company procedur
- es.Regional Team Leadership: Oversee the task allocation, daily supervision, and technical mentorship of regional field service personnel to ensure high-quality service delive
- ry.Workflow Support: Guide and assist regional team members with accurate work order submission, documentation, and reporti
- ng.Emergency Response: Act as the primary point of contact for regional emergencies, coordinating rapid response efforts to minimize system downtime and operational impa
- ct.Customer Satisfaction: Manage customer relationships proactively, address technical inquiries effectively, and take ownership of customer satisfaction metrics within the regi
- on.Technical Consultation: Provide expert technical consulting and troubleshooting support (both on-site and remotely) to end-users, local dealers, and distribution partne
- rs.Cross-functional Coordination: Collaborate with internal departments regarding quality issues, system performance, and emergency protocols. Support regional field activities including data collection, quality rework, and system commissioni
ng.
Requirem
- entsBachelor's or Master's degree in Science or Engineer
- ing.Three (3) + years and of on-site experience in the battery or automotive industr
- ies.Preferred: Proven hands-on experience in the operation, maintenance, and repair of utility-scale energy storage systems (BE
- SS).Strong understanding of battery structural principles, failure modes, and common maintenance procedu
- res.Fundamental electrical knowledge and familiarity with after-sales service workflows; practical battery maintenance experience is a p
- lus.Excellent team player with strong interpersonal ski
- lls.Must be adaptable to frequent business travel and flexible working hours, capable of performing efficiently under press
- ure.Proficient in Microsoft Office Suite. Ability to draft technical reports, communicate effectively with diverse stakeholders, coordinate cross-functional teams, and drive complex issues to resolut
- ion.Language Skills: Full professional proficiency in English,Chinese and local Langu
age.
