Field Service Technician

About Puricare

Puricare is a trusted provider of water purification solutions in Singapore, delivering reliable systems and responsive service to homes and businesses. We are looking for a hands-on and customer-oriented Field & Service Technician to support installation, maintenance, troubleshooting, and servicing of water purification systems.

Key Responsibilities

As a Field & Service Technician, you will:

Field Service & Technical Support

• Perform on-site troubleshooting, repair, and maintenance of water purification systems (e.g., filtration systems and dispensers).

• Conduct routine servicing, filter replacements, and preventive maintenance checks.

• Diagnose system issues efficiently and recommend appropriate solutions.

• Perform system testing, calibration, and quality checks after servicing.

Installation & Commissioning

• Support installation and commissioning of new systems at customer sites.

• Ensure installations are completed safely, neatly, and according to service standards.

• Provide basic user guidance to customers on system usage and maintenance.

Customer Service & Communication

• Communicate clearly with customers on-site to explain technical issues and product training.

• Maintain professionalism and service excellence during all customer interactions.

• Escalate complex issues to the service lead and coordinate follow-ups when required.

Reporting & Documentation

• Update service reports, job checklists, and service logs accurately.

• Record parts usage and identify replacement requirements.

• Support stock/parts tracking and ensure tools are maintained in good working condition.

Requirements

Minimum Qualifications

• Nitec / Higher Nitec / Diploma in Electrical, Mechanical, Engineering or related field (preferred).

• At least 1 year of field servicing / technician experience (training can be provided for candidates with positive and strong attitude).

• Comfortable with hands-on work and travelling to customer sites.

Skills & Attributes

• Strong troubleshooting and problem-solving skills.

• Able to work independently with good time management.

• Customer-focused, responsible, and professional.

• Able to read and follow technical manuals and SOPs.

• Basic documentation and reporting skills.

Preferred (Advantageous)

• Experience in water filtration systems / dispensers / plumbing / electrical appliances.

• Valid Class 2/3 driving licence (if role requires driving company vehicle).

• Familiarity with Singapore residential and commercial servicing environments.

What We Offer

• Competitive salary package (based on experience)

• Performance incentives / service incentives (if applicable)

• Training and development (product and technical training provided)

• Company tools and equipment provided

• Supportive team environment with growth opportunities

Working Hours

• 5 days work week

• On-site field deployment across Singapore

• Overtime / weekend work may be required occasionally (paid/compensated accordingly)

How to Apply

Interested candidates may apply with:

• Updated resume

• Notice period

• Current and expected salary

Only shortlisted candidates will be contacted. Candidates who is able to start work immediately will be prioritised.