Field Service Technician or Field Service Engineer

JOB SUMMARY

We're in search of a dynamic and motivated Technician/Assistant Engineer to join our team. In this role, you will provide technical support to contractors and customers, ensuring the effective operation and performance of our system. If you thrive in fast-paced environment, enjoy hands-on problem-solving, and are eager to learn, this position is an excellent opportunity for you.

We offer comprehensive on-the-job training to continuously develop your technical skills and industry knowledge. You will be part of a supportive and collaborative environment that encourages both personal growth and professional development.

JOB RESPONSIBILITIES

. Provide technical phone support and other communication channels to contractors and customers, addressing technical queries or concerns.

. Conduct site measurements to assess and optimize system performance.

. Coordinate with customers and internal teams for site support and troubleshooting when required.

. Documentation of reports, internal knowledge sharing materials and training content.

. Carryout ad-hoc assignments as required, demonstrating flexibility and adaptability.

. Always prioritize safety and actively participate in hazard identification and risk management activities.

EDUCATION and EXPERIENCE

. Higher Nitec or Diploma in Mechanical, Electrical/Electronic Engineering, or a related discipline.

. Construction Safety Orientation Course (CSOC) or WSH Management in Construction Industry (BCSS)certification.

. Experience in ACMV systems, including troubleshooting and familiarity with BMS, is an advantage.

JOB-RELATED SKILLS & PRE-REQUISITES

. Good command of written and spoken English, with strong computer literacy.

. Results-oriented, with the ability to define problems, exercise sound judgement, and take initiative to develop practical solutions independently.

. Excellent communication and interpersonal skills to effectively engage with contractors/customers, providing high quality technical support.

. Strong analytical skills to diagnose and resolve technical issues promptly and efficiently.

. Possession of a valid Class3 or 3A driving license will be an advantage.

. Able to work independently as well as collaboratively as an effective team player.