FIELD SERVICE TECHNICIAN

Main responsabilités :

. To deliver or collect machines for after sale and hire fleet customers.

. Performance of repairs, servicing, preventive maintenance program and quotation job on site.

. Conduct Training for Operators on the correct method of operation and daily check maintenance of the new and hired fleet machine on site.

. Assist PE inspection for sale and hire machine fleet on site.

. Any other technical related aspects as and when required.

. Responsibility for complete customer satisfaction within the work area. Assists in planning, communicating, and coordinating support plans with customers.

. Complies with all safety procedures and consistently demonstrates safety as a value.

. General service report writing for internal and external customers.

. Ensure the excellence of services by strictly adhering to company standards and policies

. Thoroughly follow up on all open technical issues until the problems are fully resolved

. To travel and carry out machine troubleshooting, repair work or rectification and servicing jobs onsite.

. Write and submit service reports to customers based on the job done.

. Work as a team to maintain and expand customer base.

. Collaborate with the team to manage and schedule service calls effectively.

. To record and submit all service data and reports as and when required

. To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues.

. To carry out machine diagnostic using special diagnostic tools such as,

-Manipad Diagnostic Tool

-I.V Special Tools

-Boom Lift / Scissors Lift Diagnostic Calibrator Tool

. To utilize Manitou, Genie, JLG & Skyjack diagnostic tools

EDUCATION:

• Higher Nitec in Mechanical or Automotive.
• Diploma in Mechanical or Automotive.

EXPERIENCE:

• Minimum of 2-3 years of field service support.
• Ability to work independently.
• Mechanical, Electrical and Hydraulic System troubleshooting skill.
• Experience working with a wide range of brands and models in the aerial equipment industry.
• Familiarity with diagnostic tools and software
• Proven experience in servicing boom lifts, scissor lifts, and other aerial work platforms.
• Ability to read and interpret schematics, technical drawings, and service manuals.
• Excellent communication skills and a customer-focused attitude.

Requirement:

• Valid driving license (mandatory).