[Job ID: 1507493]
Responsibilities:
- Investigate and resolve customer complaints and product failures in a timely and professional manner
- Provide after-sales technical support, troubleshooting, and on-site service to distributors and end customers
- Perform installation, commissioning, and on-site training in accordance with project scope
- Review and support the processing of warranty claims from a technical perspective
- Provide standby support for customer assistance
- Support a wide range of diesel generator sets, from small to large capacity, including service and technical training
- Conduct technical training for distributors and dealers to enhance service and troubleshooting capabilities
- Maintain accurate, up-to-date, and well-organized technical and training documentation
- Work closely with key customers to ensure issues are followed through until full resolution
- Provide technical assistance during factory testing for special projects
- Investigate root causes of technical failures and recommend corrective actions
Requirements:
- Minimum Diploma in Mechanical/Electrical Engineering
- Minimum 2 years of relevant experience in technical service, after-sales support, or related roles
- Strong customer service orientation and enthusiasm for power generation products
- Prior experience with diesel engines such as MHI, MTU, John Deere, or Volvo is an added advantage
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Felicia Chiam Kar Min
EA Personnel Reg. No.: R25152370
EA Licence No.: 07C5771
