Responsibilities
- Serve as the primary contact for technical support, ensuring customer needs and objectives are met.
- Provide on-site technical guidance, troubleshooting, and training on system operation and maintenance.
- Oversee equipment installation, repair, and logistic support to optimize performance.
- Monitor maintenance activities, identify training needs, and recommend process improvements.
- Analyze reported malfunctions, assess trends, and implement corrective actions.
- Manage project updates, communicate customer concerns, and provide timely reports on system performance.
- Coordinate internally and externally to execute value-driven service plans.
- Ensure key performance indicators (KPIs) set by customers are consistently achieved.
- Gather and share market intelligence and competitor insights with the team.
- Maintain strong customer relationships through proactive communication and support.
- Promote safety and environmental standards across project sites, addressing any concerns.
- Ensure customer satisfaction by delivering high-quality service and technical expertise.
Requirements
- Minimum Diploma in Chemical Engineering, Environmental Engineering or Equivalent Engineering Discipline
- Candidate with water treatment / wastewater treatment / ultrapure water treatment experience in any industry are welcome to apply.
- Class 3 Driving License is a advantage.
- Candidate will be working at client sites islandwide and should be open to occasional travel overseas.
Thank you for your application and we regret that only shortlisted applicants will be notified
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EA (18C9514/R23118479)
