Field Service Engineer

Job Description :

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Warehouse, Will work with hazardous/toxic materials, Working at heights

Why This Opportunity is Unique

At Thermo Fisher Scientific Inc., we provide an outstanding opportunity for you to contribute to brand new work that impacts lives around the world. As a Field Service Engineer based in Singapore, you will become a vital part of a world-class team that strives for excellence in every project. You will have the chance to work with powerful technology and provide top-tier service that sets us apart in the industry. Your role will be critical in ensuring that our products are installed and maintained flawlessly, allowing our customers to succeed in their vital work.

Job Responsibilities

As a Field Service Engineer, you will:

• Perform installation, preventive maintenance, repairs, equipment modification on our scientific instruments and equipment at Customer appointed sites.
• Provide onsite technical support and training to customers, ensuring they can operate equipment successfully.
• Troubleshoot and resolve technical issues promptly, minimizing downtime for our customers be it via phone calls, emails or onsite.
• Utilizing the escalation process to resolve customer service promptly.
• Collaborate with our product teams to relay customer feedback and contribute to continuous improvement.
• Maintain accurate, timely and closure of service records and reports in compliance with company standards.
• Adhere strictly to safety protocols and ensure compliance with regulatory requirements.
• Maintaining of company issued tools and test equipment and ensuring they are properly calibrated.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Able to work in Biosafety Laboratory, Clean Room environment, Oil and Gas industries, Hospitals with possible of wearing full clean room suit and PPE.

Requirements

To be successful in this role, you should have:

• A Diploma or ITE-Nitec/Higher Nitec/Technical Diploma in Electrical, Mechanical or Electronics.
• Proven experience in field service or a similar technical support role.
• Ability to work in a fast-paced, self-directed, entrepreneurial and pressurized environment.
• Resourceful, with the ability to work independently.
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Strong technical troubleshooting skills and the ability to determine effective solutions quickly.
• Ability to adapt to changing circumstances and multi-task activities with shifting priorities
• Excellent communication skills to interact effectively with customers and team members.
• Flexibility to travel within the region as required for training or services.
• A valid driver's license with personal transportation preferred.

What We Offer

At Thermo Fisher Scientific Inc., we believe in nurturing our employees and providing opportunities for growth and development. We offer:

• Competitive compensation and benefits packages.
• Comprehensive training programs to help you excel in your role.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities to work on ambitious projects that make a real difference.
• The chance to advance your career with a company that is committed to your professional development.

Join us and be part of a team that is dedicated to achieving flawless performance and world-class service!