Field Service Engineer

Job Posting: Field Service Engineer

About Us

At Ryxotech, we deliver integrated OEM solutions and comprehensive service support to clients worldwide. Our commitment to operational excellence and customer satisfaction drives us to expand our team with skilled professionals who thrive in dynamic, client-facing environments.

Role Overview

We are seeking a Field Service Engineer to join our service operations team. This role is pivotal in ensuring seamless installation, preventive maintenance, troubleshooting, and repair of equipment at client sites. The ideal candidate combines technical expertise with strong communication skills to represent Ryxotech's brand and values in the field.

Key Responsibilities

• Perform installation, preventive maintenance, troubleshooting, and repair of equipment at various client sites (local/overseas).

• Manage parts lifecycle services including new, repair, overhaul, and rework.

• Provide technical support and training to customers to ensure proper equipment usage and performance.

• Document service activities, prepare reports, and maintain accurate records in compliance with company policies.

• Collaborate with internal teams to improve service processes and operational efficiency.

• Ensure adherence to safety, quality, and compliance standards during all service activities.

Qualifications

• Diploma in Mechanical, Electrical, or Mechatronics Engineering (or equivalent).

• 2-5 years of field service experience in semiconductor equipment or OEM solutions.

• Strong diagnostic and problem-solving skills.

• Excellent communication and customer service abilities.

• Willingness and ability to travel and work independently at various customer sites as required.

• Knowledge of SAP Business Network/Ariba workflows is an advantage.

Competencies

• Customer-focused mindset with strong service orientation.

• Technical proficiency and attention to detail.

• Ability to manage multiple tasks and prioritize effectively.

• Professional demeanor and ability to represent the company in client-facing situations.

Working Conditions

• Frequent travel to various client sites.

• Exposure to semiconductor cleanroom environments requiring adherence to safety protocols.

• Subject to extended working hours depending on customer needs and service requirements.

Compensation and Benefits

• Competitive salary and benefits package.

• Professional development and training opportunities.

• Collaborative and supportive work environment.