Key Responsibilities:
- Provide 24/7 standby and emergency technical support to customers.
- Handle installation, commissioning, maintenance, and on-site training.
- Support distributors/end-users with troubleshooting and site recovery.
- Investigate product issues, identify root causes, and recommend solutions.
- Review warranty claims and assess repair scope.
- Maintain strong relationships with key customers until issues are resolved.
- Prepare clear and systematic service reports.
- Develop and deliver service training to distributors and dealers.
- Keep all technical documents and training materials updated.
Requirements:
- Diploma or Degree in Electrical/Mechanical Engineering.
- Years of relevant field service or technical support experience.
- Willing to travel across Asia Pacific and Southeast Asia.
- Strong problem-solving and customer service skills.
- Familiarity with power generation, electrical systems, and engine control units (e.g., John Deere ECU, KDI ECU) is a plus.
- Team player with a hands-on, task-oriented mindset.
If interested, please submit your application with your expected salary and resume.
We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.
JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai
EA License No: 23S1595 | EA Registration No: R2512783
